WHAT DO YOUR CUSTOMERS REALLY THINK?

CHICAGO, IL - Sept. 3 - Vending and Office Coffee Service (OCS) operators interested in learning specific information about their customer's views on everything from company representatives to brands and service levels can now take advantage of a new client satisfaction measurement system designed by Prodyne, Inc. and Perception Management.  

In discussing the new system Proebstle said, "Competition in the food service industry is fierce and successful operators need to know what their clients want. We created the Insight survey system to help operators understand their clients better and to see first hand what is working and what is not. Armed with the findings from Insight, decision makers can make crucial changes that ensure the company will continue to grow and prosper."
To use the confidential survey, operators need to contact Prodyne and, 1) select from surveys that have been researched and developed separately for Vending, OCS and Manual Food Service operators or, 2) develop a custom survey for more sophisticated user needs. Topics included are

• Satisfaction with company representatives
• Satisfaction with brands and varieties offered
• Perceived product quality and value
• Satisfaction with hassle-free service and support
• Satisfaction with delivery and invoicing
• Menu variety
• Image projected with employees, customers and guests
• Key ethic group selections
• Equipment cleanliness, reliability and service response times
• Individual client willingness to act as a positive reference

In discussing Insight, NAMA Senior Vice President and COO Dan Mathews said, "Understanding how your company is performing in the eyes of the client is an extremely valuable tool that helps companies continuously improve. As a Knowledge Source partner Jim has helped scores of our members become more successful. Now, thanks to his work creating Insight, our members who make use of this exceptional tool can access priceless information that will give them a competitive edge.”
Prodyne Inc. is a sales, management and productivity consulting firm based in Deer Park Illinois. Contact Jim at 847-381-7885 or jim@prodyneconsulting.com.

Endorsed by NAMA